When you purchase a Modern machine, you gain access to a network of highly skilled Modern service engineers, and technicians that have the means to help and support your operation thru multiple channels.
Life Time Phone and Email Support
Being the best of what we do we are better able to provide our customers support when issues arise. This allows the buyer to reach technical specialists directly, via phone and email for technical assistance, problem resolution and debug analysis as needed.
Onsite service visits sometimes are key to ensuring operational efficiency and problem solving. Modern’s technicians are ready to serve our vast customer base, and support their onsite training and service requirements.
Modern offers remote support capabilities, to customers that allow WIFI connection in their plant. The remote service allows support for programming upgrades, trouble shooting, and operator set-up assistance. With our capability to see machine set-up screens from anywhere in the world we can assist with training and problem solving without the expense of onsite visits.
For additional information contact us at 585-289-4261. CONTACT US
As you begin the process of making pre-made pouches and look to expand your business you may need additional seal die tooling, spare wear items, etc… Look to Modern to assist you with the growth of your pre-made pouch capabilities we can provide, technical design assistance along with your parts and tooling needs.
Modern offers complete operational manuals with pictorial guides to functional overview and operational needs for all our equipment, these serve as great training and reference tools as you continue with you production process. In addition, complete parts manuals are supplied with each machine for reference of spare and replacements.
Many service and repair procedures should be done only by authorized personnel. The service technicians at Modern have the training, experience, and are certified to do these tasks safely and correctly. You should not do machine repair or service procedures unless you are qualified and knowledgeable about the processes.
Some service procedures can be dangerous or life-threatening. DO NOT attempt a procedure that you do not completely understand. Contact Modern and schedule a service technician visit if you have any doubts about doing a procedure.